Crypto.com Review: Features, Fees & Our Verdict

Our full Crypto.com review will help you decide if it’s the right exchange for you based on our experiences.

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Our Takeaway

Crypto.com offers a simplified ecosystem for crypto-related products, including trading, lending, and staking. It is known for its innovative Visa debit card, which provides high utility for investors. However, it lacks support for margin, futures, and perpetual trading markets while offering fiat deposits, withdrawals, and trading pairs.

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Crypto.com Pros:

• Supports 229 cryptocurrencies.
• Staking is available.
• Supports fiat deposits and withdrawals.
• Trading fee discounts are available.
• Prepaid crypto debit cards with cashback rewards.

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Crypto.com Cons:

• Trading fees for non-CRO stakers.
• Cashback rewards are paid in CRO.
• Poor customer reviews.

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Here’s What We Thought About The Features

Crypto.com is a comprehensive cryptocurrency exchange with numerous products and services. In this section of our Crypto.com review, we examine the top features that make the exchange stand out.

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Crypto.com Visa debit card is useful

The Crypto.com cryptocurrency debit card automatically converts your crypto to fiat for purchases and offers up to 5% cashback. It can be used at millions of Visa-supported stores with no fees and is only available through the Crypto.com app.

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The Crypto.com Card has five different tiers, and the volume of CRO is the key threshold for obtaining a better cashback rate. The Crypto.com debit card is available to everyone, but only customers who stake CRO are eligible for cashback and rewards. Staked amounts are locked up for 180 days, and you can earn an additional interest of up to 8% per annum on the staked amounts.

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Marketplace with popular NFTs

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The NFT marketplace at Crypto.com allows users to mint, buy, sell, and showcase NFTs without a third-party platform. It provides access to top NFT creators, brands, and collections and offers insights into their earning history. However, a fixed fee of 1.99% per transaction exists to buy and sell NFTs.

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Bots for automated crypto trading

The Crypto.com exchange offers a 'Bots' service for automated trading, including the Dollar Cost Averaging (DCA) bot and the Grid bot. The DCA bot has Auto and Advanced options for recurring buy orders and trading pairs, while the Grid bot offers Auto and Advanced options for buying at specific price points and setting stop-loss and take-profit positions.

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DeFi earning wallet for exotic tokens

Crypto.com offers asset custodial services through its DeFi wallet, allowing you to store and manage 1000+ cryptocurrencies across 30 blockchain networks. The wallet provides access to DeFi services such as earn/staking, lending, and DApps. Additionally, users can earn rebates on spending, earn interest, and swap over 1,000 cryptocurrencies. Transaction fees are based on on-chain realities at transaction time.

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Crypto.com Fees Explained

Crypto.com allows deposits of over 250 cryptocurrencies and fiat options like AUD, EUR, and GBP with no deposit fees on the mobile app. Trading fees start at 0.075% for makers and takers, with discounts based on trading volume or CRO stake.

There are no fees for transferring crypto assets to an external wallet, but mining fees apply for withdrawals. For example, the BTC withdrawal fee is 0.0005 BTC, and the ETH withdrawal fee is 0.004 ETH for ERC-20 tokens.

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Our Experience Using Crypto.com

Most of Crypto.com’s features are accessed through its mobile app. The app includes the NFT marketplace, wallet management tools, and portfolio overview. The Crypto.com Exchange, accessible on a desktop, offers trading features and a trading chart from TradingView with advanced indicators and real-time trading volume information. We found this to be very similar to trading on MEXC (read our review next).

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The Crypto.com platform offers slightly enhanced trading features, such as live market charts and market highlights, making it accessible for beginners. Users can buy and sell crypto by clicking the 'Trade' button. This provides a comprehensive overview of the asset, including a live chat, order books, and trading history. However, the platform only supports spot trading.

The absence of futures and derivatives trading is also a significant drawback and you may want to look at other platforms we’ve reviewed, such as Binance and Bybit, which offers leverage trading.. The platform offers multiple order types, such as market, limit, and stop-loss limits, providing trade control. However, it lacks advanced features like margins and futures, meaning users cannot use leverage or capitalize on sophisticated options like shorting Bitcoin.

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Crypto.com Mobile App

The Crypto.com app is a user-friendly trading platform for Android and iOS devices. It allows users to trade, buy and sell NFTs, earn crypto, store assets using the in-house crypto wallet, and make offline payments using prepaid debit cards. The app also features the Crypto.com Card and the Pay service, which enables purchasing gift cards, airtime, and money transfers to contacts.

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Spot trading isn't available on the mobile app. You can only buy and sell individual cryptocurrencies. For spot trading, you'll need to use the desktop Exchange platform. The mobile app features a standalone wallet for fiat currency and a built-in crypto wallet. However, the 'Soft Staking' feature is unavailable in the Crypto.com app.

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Customer Support Is OK

Crypto.com's Help Center provides educational resources and a 24/7 customer support team reachable via live chat and email. The live chat feature uses a chatbot to direct users to articles. Users can request to speak to a human agent, usually within five to ten minutes.

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External Reviews About Crypto.com

While we believe Crypto.com's customer support is standard, many customers disagree. Online reviews show a 2.0-star rating on Trustpilot with complaints about poor support and lost funds. The app has high ratings, but concerns include withdrawal policies and purchase order execution.

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Our Final Crypto.com Verdict

Crypto.com offers many services, including crypto staking, crypto debit cards, an NFT marketplace, and DeFi lending and borrowing. However, the exchange may not be ideal for all traders. Most features target everyday traders or risk-averse investors seeking passive crypto income. The staking feature offers high rewards but requires a significant commitment of CRO tokens for six months, which could deter many investors.

Related reading:

• Crypto.com vs. Swyftx: Which is better for Aussies?

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We aim to publish information that is factual and accurate as of the date of publication. For specific information about a cryptocurrency exchange or trading platform, please visit that provider’s website. This information is general in nature and is for educational purposes only. We do not provide financial advice nor does it take into account your personal financial situation. We encourage you to seek financial advice from an independent financial advisor where appropriate and make your own inquiries. 

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